Skip to content

DoubleTree Biltmore Employee honored with prestigious award from Hilton Worldwide

December 6, 2012

DSCN0566Guest Services Agent was Chosen from Nearly 50,000 Team Members Worldwide as “Spirit of CARE” award winner

 Asheville, N.C. – Hilton Worldwide has honored Audrey Salley, guest services agent, of the DoubleTree by Hilton Asheville-Biltmore with the company’s Spirit of CARE Award. This award designates Salley as a top performer within DoubleTree by Hilton Hotels.

Nominated by their peers because of exemplary loyalty, attitude and service, the chosen team members continually exceed expectations of both customers and fellow team members. Less than one percent of all DoubleTree by Hilton team members nationwide receive this honor each year.

“Audrey was nominated for the award by her peers after proving to be an exceptional role model.  She continues to make outstanding contributions to guests and team members, showing great enthusiasm in all areas of her work at the hotel,” said Robert Foster, General Manager of the DoubleTree Biltmore.  “We are proud of her recognition as a Spirit of CARE Award winner, the company’s most prestigious team member award.  Employees like Audrey create a welcoming and exceptional experience for guests, which impacts other team members and creates a domino effect of great service. ”

Salley represents the true Spirit of CARE.  Employed since April 2012, she quickly exceeded expectations by going above and beyond to provide guests with outstanding customer service.  One evening, Salley was approached by a guest who had a unique dilemma – a broken zipper on a dress she needed to wear to an event and was running late.  Salley quickly came up with a solution, accompanied the guest back to her room and proceeded to sew the dress back into wearable form.  The guest was more than thankful for Salley’s good deed and impressed by the level of customer service provided.  Salley’s act of kindness and quick thinking led to her nomination for the “Spirit of CARE” award and has also inspired her peers at the DoubleTree Biltmore to continue these acts of high customer service.

DoubleTree by Hilton Hotels, which has 50,000 employees and more than 280 hotels worldwide, recognizes less than 100 employees a year with this honor.  As a recipient of the award, Salley will receive a cash prize of $500 and other special recognition throughout their career with Hilton Worldwide.

Located at 115 Hendersonville Road, the DoubleTree by Hilton Asheville-Biltmore is situated in the heart of Biltmore Village.  Hotel amenities include: oversized guest rooms and suites, 12,000 ft of flexible meeting and event space, on-site catering services by DoubleTree Catering, full cooked-to-order breakfast, indoor saline pool and state-of-the-art fitness center.

#  #  #

 

About DoubleTree by Hilton Hotels

With a growing collection of contemporary, upscale accommodations in more than 230 gateway cities, metropolitan areas and vacation destinations worldwide, DoubleTree by Hilton Hotels are distinctively designed properties that provide true comfort to today’s business and leisure travelers.  From the millions of delighted hotel guests who are welcomed with the brand’s legendary, warm chocolate chip cookies at check-in to the advantages of the award-winning Hilton HHonors® guest reward program, each DoubleTree by Hilton guest receives a satisfying stay wherever their travels take them.  To make reservations at any DoubleTree by Hilton Hotel, travelers can visit our website at www.doubletree.com, contact their preferred travel professional or call 1-800-222-TREE in the U.S. and Canada.

 

About Hilton Worldwide

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.  For more than 90 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value.  The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our brands are comprised of more than 3,800 hotels in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations.  The company also manages the world-class guest reward program Hilton HHonors®.  For more information about the company, please visit www.hiltonworldwide.com.

-BiltmoreFarmsHotels.com--

Roux Executive Chef Dunn Wins March of Dimes Signature Chef’s Auction

October 16, 2012

Roux and Hilton Asheville Executive Chef Randy Dunn earned the title of “People’s Choice” Chef at the WNC March Of Dimes Signature Chef’s Auction, held at the Crown Plaza on Friday, September 23.  Chef and his team served up a delicious menu of Dry Rub BBQ Salmon, Smoked Gouda Mac-N-Cheese and sauteed greens, using all local products to create the dish.  It was definitely well received as the Roux team beat out chefs from other area establishments such as Corner Kitchen, Mission Catering, Crown Plaza, BoneFish Grill and Red Stag Grill at the Grand Bohemian.

If you haven’t been to Roux, what better time than now?  Join us for breakfast, lunch, dinner or weekend brunch and don’t forget to congratulate Chef Dunn and his team on this amazing award!

Check out the official news release here and our photo gallery of the event below:

This slideshow requires JavaScript.

 

 

 

Come hang with us!

October 12, 2012

We’re so social at Biltmore Farms Hotels, and you don’t have to be a guest to hang with us! Our DoubleTree guests can relax from 5 – 8 pm each Thursday and Friday at the TreeHouse Bar, featuring live music, specialty cocktails and complimentary appetizers! Our Roux bar in the Hilton lobby is the perfect place for a drink if you are in Biltmore Park! You can also order from our full menu, or just snack on our signature appetizers! We hope everyone has a fantastic weekend!

Newly Renovated Residence Inn Biltmore!

October 8, 2012

 

 

 

 

 

 

 

The Residence Inn Biltmore recently completed a full renovation!  We are so proud of this property and its new amenities!  Highlights include:

Lobby
- Welcoming, expanded lobby and breakfast area
- Redesigned breakfast buffet with spacious and comfortable seating

Fitness Center
- State-of-the-art cardiovascular equipment with individual media centers
- New flooring

Entry/Kitchen/Dining Area
- New granite counter tops, stainless steel appliances

Living Area
- Multi-function flexible space for eating, relaxing or sleeping
- Plush seating for multiple guests that includes sectional sleeper sofa

Work Space
- Studio suites feature an ergonomic desk and chair that are all about comfort, space and connectivity
- Spacious storage

Sleep Area
- Sleep area is a calming space, allowing guests to unwind and get a good night of rest
- Flat screen tv rotates 90’ for flexible viewing

Bath Design
- The new bath area feels more spacious and upscale
- Light colors and improved lighting for a fresh and clean experience

Check out the images below or come see it in person!

DoubleTree Biltmore and Hilton Asheville roll out digital news program; reduce paper waste

August 31, 2012

Asheville, N.C. – As a part of a new Hilton Worldwide initiative, the DoubleTree by Hilton Asheville-Biltmore and the HiltonAshevilleBiltmorePark will launch a digital news delivery program on September 3, allowing guests complimentary, 24-hour access to digital news and travel content. 

Through USA TODAY’s The Point, a customized online news and entertainment portal, guests can access global and local news while staying connected to their hometown news.  Guests can also take advantage of unique local guides, restaurant reviews and travel insights available through this digital medium. USA TODAY’s The Point is available for all guests while they are staying in the hotels.

Additionally, HHonors members staying at either hotel will gain exclusive access to USA TODAY’s The Point’s digital library.  For guests who prefer printed newspapers, a reduced number of complimentary copies will be available in the lobbies of each hotel. Newspapers will no longer be delivered to guest rooms.

Research conducted by Hilton Worldwide shows that 30% of all the newspapers delivered to occupied guest rooms are thrown away.  By moving forward to digital news, the Doubletree Biltmore and Hilton Asheville will generate less waste, furthering their already extensive sustainability efforts.  

The DoubleTree by Hilton Asheville-Biltmore and the HiltonAshevilleBiltmorePark are a part of the Biltmore Farms Hotels collection, which operates five hotels in the Asheville area.

“We are delighted to be a part of the Hilton Worldwide digital news program and offer a new amenity to our guests that will allow them determine how they want their news delivered, via laptop, smartphone or tablet,” stated Ron Storto, Vice President of Hospitality for Biltmore Farms.  “This program supports our company’s overall vision, which includes sustainability and quality of life, and allows us to reduce waste and also be at the forefront of emerging technologies. “

About Biltmore Farms Hotels:

In 1989, Biltmore Farms Hotels opened its doors to travelers visiting Asheville, N.C.  Over the ensuing years, guests have experienced nationally award-winning service, due in no small part to a singular pursuit: Treat every person to an experience befitting a Vanderbilt.  Our collection of hotels in the Asheville area include:  The Double Tree by Hilton Asheville-Biltmore, HiltonAshevilleBiltmorePark, Quality Inn and Suites Biltmore South, The Residence Inn Biltmore and Sleep Inn Biltmore.  For additional information, please visit http://www.BiltmoreFarmsHotels.com .

 

About Hilton Worldwide
Hilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,900 hotels and timeshare properties, with 640,000 rooms in 91 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. Visit www.hiltonworldwide.com for more information and connect with Hilton Worldwide at www.facebook.com/hiltonworldwide,www.twitter.com/hiltonworldwidewww.youtube.com/hiltonworldwide,www.flickr.com/hiltonworldwide andwww.linkedin.com/company/hilton-worldwide.

 

End of Summer Savings at Biltmore Farms Hotels

August 29, 2012

Summer isn’t over yet and it is the perfect time of year to visit Asheville and stay at one of our five hotels!  All of our brands are offering late summer savings and they are too good to pass up.  Check out the details below and we hope to see you before the fall!  And don’t forget we honor your loyalty program, so make sure to mention that during the booking process for even more great deals with your favorite brand!

DoubleTree by Hilton Asheville-Biltmore (HHonors members) 

BOOK NOW AND SAVE UP TO 40% WITH THE GREAT GETAWAY
Great news, The Great Getaway has been extended and now you have more time to save up to 40% at any participating Hilton Hotels & Resorts.

Hilton Asheville Biltmore Park (HHonors members)

BOOK NOW AND SAVE UP TO 40% WITH THE GREAT GETAWAY
Great news, The Great Getaway has been extended and now you have more time to save up to 40% at any participating Hilton Hotels & Resorts.

Residence Inn Biltmore (Marriott Rewards)

Last Minute Weekend Deals!

Quality Inn & Suites Biltmore South (Choice Privileges)

Advance Purchase Rate, Book early and save! Choice Privileges members can save up to 20% on advance, pre-paid bookings.

Sleep Inn Biltmore (Choice Privileges

Advance Purchase Rate, Book early and save! Choice Privileges members can save up to 20% on advance, pre-paid bookings.

The Hilton Asheville and Roux Turn 3!

August 14, 2012

Follow

Get every new post delivered to your Inbox.

%d bloggers like this: